We assess the current state of the entire operation, discuss pain points and areas of concern to provide a holistic view of the business. Our primary objective is to work in person with you, lift the bottom line, and leave you with the tools to maintain it.

We provide a comprehensive operational analysis, which includes:

P&L Review, business planning and auditing

Cost of goods, purchasing, receiving & inventory management, menu mix and pricing

Kitchen production efficiency, optimization, and quality control

Labor cost control: scheduling, time-in-motion study

Safety, security & risk analysis, sanitation and health code compliance

Delivery, Drive Thru and off premises consumption alternatives

Competitive research

Web presence

State of tech systems in use, and alternative or additional available technology

Business Coaching

We start with your dream, your vision and your story. Then work with you to take it from there to multi-dimensional thriving business. There are thousands of details that make this dream a reality and we are poised to work with you along the way.

Concept definition, vision, what will the guest see and experience

Competitive analysis, market viability

Facility design, layout and use of space

Menu development, product sourcing, and R&D consulting and pricing

Equipment specifications

Defining style of service & front of house details

Point of Sale & available technology review

Human resource & labor planning. Staff training

Customized operating systems, integration of FOH & BOH functions, operating manuals.

Budget & Timeline Management: Pre-opening planning, Post-opening transition to profitability.

Future growth / Franchising feasibility

An in person appraisal of staffing levels, turnover, labor costs, and training resources available to the team is conducted. What are the current and projected staffing needs? Do all your employees know and share your vision and priorities?

Evaluation of service standards for all positions

Defining and documenting policies and procedures for all positions

Training manuals & Employee Handbook

Successful interviewing and hiring practices

Coaching a culture of teamwork and camaraderie for improved productivity

Training the Trainers

Leveraging the power of referrals and referencing

Performance evaluations and incentives

Turnover analysis and mitigation

Emphasis on a customer first mentality and elevating guest satisfaction and retention

We look at and discuss your management hierarchy. Are all supervisory duties accounted for? Is there a path to promotion from within the organization? How do you teach and mentor future leaders for advancement? Are the leaders within your organization in sync with your mission and vision?

Training and development programs

Performance review process

Incentive programs and bonus potential

Customer care and service recovery

Soft skills training and detail orientation discipline

Establishing standards for promotion from within the organization

Motivation, communications and basic management coaching

Attention is centered on what is currently being done internally and externally to not only bring in new customers but what is being done to retain & increase the visits of existing customers. Do we truly know who our customer is and their spending habits?

Market research and competitive analysis

Loyalty programs

Customer frequency, day part traffic

Spending habits - $$ and item preferences

Internal 4 Walls marketing efforts

Neighborhood marketing

Community relations and goodwill

Special Events

Advertising and mass media marketing

We focus intensely on what your customers are experiencing at various times of the day and week, both on premises and off. Food, beverage, service, atmosphere, staff interactions, and more are evaluated for your review.

Visits are anonymous, and can be conducted at the dates and times of your choosing

Specific and custom reviews can be created for your use

Timely custom reports numerically scored and narratively presented

Discussion following reviews for clarity and interpretation

Off premises reviews for Delivery (services or proprietary) Take Out, Drive thru, and Catering are available